Terms and Conditions

Light Up : we serve professional Photographers and Videographers with the latest Photo Video and Cinema Equipment, featuring professional Cameras, Lenses, Lighting and Grip.
We have staffs who speak English, Spanish, French, Chinese and Korean for your booking assistance.

Booking
To rent equipments, rentee should have a menbership of Light Up and make a reservation beforehand.
To book equipments, please email to info@light-up.co.jp or call at +81-3-3401-8504.

Requirements for renting
Identification(Driver’s license, passport or picture ID)
Credit Card (Photocopy both side of credit cards) for deposit

Pick up and Return
All rental equipments pick up and return is at Light Up office at 4F Mori-building, 1-11-8 Nishiazabu, Minato-ku, Tokyo. Pick up time between 4pm and 7pm before the shooting day. Rental equipment must be returned to the office by noon the day after the shooting to avoid an extra full day rental charge.

Extension of rental
To avoid inconvenience to other rentee, any extention of hire must be arranged prior to termination of original rental.

Cancellation
24 hours advance notice is required when cancelling a booking. If you are unable to give us a 24hours advance notice you will be charged the full amount of your booking.

Shortage/Damage/Malfunction
Any shortage / damage / malfunction be reported immediately when possible or upon return of equipment.

Payment
Payment is due to at time of rental pick up unless if otherwise arranged. We accept the payment by varieties of credits card, VISA, MasterCard, American Express, JCB Card and Union Pay. Light Up will gladly direct bill to your Client, Agent, Producer, or others who have already resistered our membership.

Liabilites
Rentee will be charged to retail price on equipment that is lost, stolen or broken. In case of broken which can repair, Rentees will be charged a fee for repair. In case of breakdown naturally, Light Up will apologize with no charge for the rental.

Delivery
We can offer the delivery of your equipment within our delivery area in Tokyo with the cost 5,000yen per delivery.(one way) Please ask for the detail and quote about the delivery outside of our delivery area.